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How to deposit and withdraw via PromptPay?

Article ID: 103462 Print
What is PromptPay and how to deposit/withdraw?


PromptPay is an online banking service for Thai clients to transfer funds directly to/from Thai bank accounts.


To fund your account via PromptPay: 

1. Select ‘PromptPay’ from Deposit section in Backoffice

2. Fill in the deposit form and click ‘Ok’

3. Scanthe QR code to transfer money to the trading account

4. The funds will be credited instantly


Fees and commission:

Deposits viaPromptPay are subject to a 2.5% fee


Processing: automated


Important notice!

Any third-party payments will not be accepted, and the funds will be returned to the payer.



To withdraw your funds via PromptPay:

1. Log in to your Backoffice

2. Go to the Withdrawal section and select ‘PromptPay’

3. Fill in the form and hit the ‘Send request’ button

4. An email will be sent to your email address with a confirmation link.

5. Click the link to confirm the withdrawal.


Fees and commission:

Withdrawals via PromptPayare subject to 1.25% fee


Processing: All withdrawal requests received during business hours are generally processed the same business day. Any request received during non-working-hours, weekends, holidays, or after the specified cut-off will be processed the next workday within 8.5 business hours. In the event of down time, upon system recovery, requests will be processed in receipt date/time order.


Important notice!

Withdrawals to third party bank accounts are not permitted

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Views: 250 Created on: Jan 25, 2021
Date updated: Jan 25, 2021

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