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Why have you removed the bonus from my balance?

Article ID: 24884 Email Print
Question
Why have you removed the bonus from my balance?

Answer

As per the conditions of our bonus programme, the bonus is automatically written off for one of the following reasons:

  1. The account reached the margin call (not stop out) level;
  2. The initial deposit, or some part of it, has been withdrawn or transferred to another account
  3. You didn’t meet the 90-day condition to reach the necessary volume requirements
  4. You successfully met the trading requirements to keep your bonus and it has been converted to your balance (available for withdrawal). If this is the case, you should be able to see another transaction with the comment ‘Bonus convert (ID XXXXX)’

 


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Article Details
Views: 794 Created on: Nov 28, 2012
Date updated: Jun 04, 2019

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