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What is my passcode and how do I reset it if I have lost it?

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Question
What is my passcode and how do I reset it if I have lost it?

Answer

Whenever you submit a withdrawal request, or simply wish to transfer your funds from one account to another, the system will ask you to authorise this transaction by entering your passcode. This is a user-defined authorisation code that can consist of letters, numbers and special characters. When you submit your first withdrawal request, you are able to enter any combination of letters, numbers and special characters. In case you have forgotten or lost your passcode, you can reset it from within your Backoffice user profile. Login to your Backoffice user profile, go to the “Profile” section and select “Reset Passcode” from the list of available options.


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Article Details
Views: 130 Created on: Apr 17, 2017
Date updated: Apr 17, 2017

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