Support Center > Knowledge Base> Article: I did not receive SMS to verify my number in Backoffice. What should I do?

I did not receive SMS to verify my number in Backoffice. What should I do?

Article ID: 99562 Email Print
Question
I did not receive SMS to verify my number in Backoffice. What should I do?

Answer

There could be many factors causing this issue:

  1. You didn’t enter the number in the correct international format.
  2. Your number is in the DND list (Do Not Disturb), which allows users to opt out of receiving marketing SMS.

*Please note that mobile phone verification is not mandatory. You can leave it unverified and still use your account.

If you need assistance in this matter, feel free to contact us via Live Chat or email. 


related articles

Article Details
Views: 41 Created on: Jun 04, 2019
Date updated: Jul 22, 2019

Poor Outstanding

Risk warning: Forex, spread bets and CFDs are leveraged products. They may not be suitable for you as they carry a high degree of risk to your capital and you can lose more than your initial investment. You should ensure you understand all of the risks.

FXChoice Limited is authorised and regulated by the IFSC (Licence number: IFSC/60/191/TS/19)

FXChoice Limited registration number: 105,968

© 2018 FXChoice Limited. All rights reserved

Powered by LiveHelpNow Help Desk Software