I did not receive SMS to verify my number in Backoffice. What should I do?

Article ID: 99562  

Question
I did not receive SMS to verify my number in Backoffice. What should I do?

Answer

There could be many factors causing this issue:

  1. You didn’t enter the number in the correct international format.
  2. Your number is in the DND list (Do Not Disturb), which allows users to opt out of receiving marketing SMS.

*Please note that mobile phone verification is not mandatory. You can leave it unverified and still use your account.

If you need assistance in this matter, feel free to contact us via Live Chat or email. 


Article Details
Views: 376 Created on: Jun 04, 2019