Support Center > Knowledge Base> Category: General Questions
Category: General Questions
40 Articles
Orange arrow Where do you have offices?

1435 views
  We are based in Belize and here is the contact for our office....
Orange arrow How do I get historical data from MT4?

982 views
  To get historal data: 1) Open the desired chart2) Select the desired timeframe from the Toolbar3) Disable the "automatic scrolling" button, which is located next to the four chart button on the Toolbar4) Press "Home" button several times until you get the to the period you need. Please see att...
Orange arrow How I am able to obtain transaction data for tax reporting. Thank you

8171 views
  Kindly note that tax reporting is solely the responsibility of the trader. We neither report any of your trades nor provide any statements for tax purposes, however, you can generate one in your MT4 platform for the period you need.Here is a detailed guide on how you can do that https://www.youtube...
Orange arrow What proof of address documents can I use?

1519 views
  To verify your address, you can provide one of the following documents: A utility bill (gas, water, electricity); A bank statement; A medical/house/car insurance statement; A paycheck. Please ensure that the document is no older than 6 months and it is in high and readable quality....
Orange arrow Are you a Dealing Desk Broker?

1534 views
  No, we are NOT a dealing desk (DD), we are NDD (No Dealing Desk) broker. Trading on our end is automated and without human intervention. This means all trades go directly to the market and we do not alter any of the customers' trades....
Orange arrow Do you offer joint accounts?

1281 views
  Two persons (‘account holders’) can acquire our joint account, which allows the same account to be used by either of the registered parties. The joint account is the perfect solution for spouses who are business partners and both trade. Instead of each partner having a separate acco...
Orange arrow How can I claim the offer for newly verified clients?

688 views
  If you send a deposit in the first 7 days after your profile is verified and you'll be eligible for these special conditions: 1) 25% bonus will be added to the deposit. You can trade it immediately and, once our standard bonus requirements are met, withdraw your bonus as real funds. 2) depo...
Orange arrow Do you enforce NFA trading rules?

5320 views
  Our clients are not restrained by NFA trading rules. All account holders can hedge and are not held to FIFO rules either....
Orange arrow What are your Margin Call and Stop out Levels?

2562 views
  A Margin Call is a Warning that you receive in your trading platform to notify you that your account has slipped past a certain percent of the required margin and there is not enough equity (unused balance + floating profits – floating losses) to support your Open trades any further. The ...
Orange arrow Do you accept US residents?

9757 views
  Yes, we accept US residents....
Orange arrow Can I lose more money than I deposit with you?

1618 views
  Using a lot of leverage has an inherent risk of losing more money than was initially deposited into a trading account. This can result in a negative balance, but fear not, we are not going to send collections agencies after you or engage in any legal actions to recover our money. We operate with a ...
Orange arrow Are you regulated?

2213 views
  The answer is yes and if you scroll down to the bottom of any page on our website you will find our license number. If you click here, you will be taken to the official website of our regulatory body. You will be able to find us under the “Regulated service providers” tab, in list &ldqu...
Orange arrow What does the term 'STP' mean?

1243 views
  STP stands for Straight-Through Processing. The STP system routes orders directly to liquidity providers who have access to the interbank market....
Orange arrow What is leverage?

1359 views
  It is a lever to your investment which can multiply your profits. For example, if your leverage 1:200, that means you can purchase up to 200 times your initial investment. We recommend that you use leverage responsibly....
Orange arrow Do you offer guaranteed stop loss protection?

1250 views
  Being an ECN broker means we can't offer guaranteed fills for stop orders. We execute them at the best available price, but it may be with positive or negative slippage, as well as executed at the requested price. No ECN broker can offer guaranteed stop order fills because it is very high risk for ...

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