Support Center > Knowledge Base> Category: General Questions
Category: General Questions
41 Articles
Orange arrow Are my funds safe?

950 views
  We take the security of your funds very seriously, in fact we have made it one of the cornerstones of our business model. All of our clients’ funds are kept in segregated accounts – completely separate from our own corporate accounts. So you can rest assured that your money is not tied ...
Orange arrow How do I get historical data from MT4?

2295 views
  To get historal data: 1) Open the desired chart2) Select the desired timeframe from the Toolbar3) Disable the "automatic scrolling" button, which is located next to the four chart button on the Toolbar4) Press "Home" button several times until you get the to the period you need. Please see att...
Orange arrow Where do you have offices?

2052 views
  We are based in Belize and here is the contact for our office....
Orange arrow Are you a Dealing Desk Broker?

2351 views
  No, we are NOT a dealing desk (DD), we are NDD (No Dealing Desk) broker. Trading on our end is automated and without human intervention. This means all trades go directly to the market and we do not alter any of the customers' trades....
Orange arrow Do you offer joint accounts?

2227 views
  Two persons (‘account holders’) can acquire our joint account, which allows the same account to be used by either of the registered parties. The joint account is the perfect solution for spouses who are business partners and both trade. Instead of each partner having a separate acco...
Orange arrow What is the leverage for indices, commodities, and cryptocurrencies?

4203 views
  The leverage for indices, commodities, and cryptocurrencies differs. Please find the leverage for each instrument below: DE30Index : 1:50 JAPANIndex : 1:50 US30Index : 1:50 US500Index : 1:50 USTECHIndex : 1:50 UK100Index : 1:50 BTCUSD ...
Orange arrow How I am able to obtain transaction data for tax reporting. Thank you

10724 views
  Kindly note that tax reporting is solely the responsibility of the trader. We neither report any of your trades nor provide any statements for tax purposes, however, you can generate one in your MT4 platform for the period you need.Here is a detailed guide on how you can do that https://www.youtube...
Orange arrow Do you enforce NFA trading rules?

6690 views
  Our clients are not restrained by NFA trading rules. All account holders can hedge and are not held to FIFO rules either....
Orange arrow What are your Margin Call and Stop out Levels?

5269 views
  A Margin Call is a Warning that you receive in your trading platform to notify you that your account has slipped past a certain percent of the required margin and there is not enough equity (unused balance + floating profits – floating losses) to support your Open trades any further. The ...
Orange arrow What are your restricted countries?

2294 views
  We accept clients from all countries, except those listed below: Afghanistan Belize Iraq Italy North Korea Spain Sudan Syrian Arab Republic The United States of America American Samoa Guam Northern Mariana Islands Puerto Rico U.S. Virgin Islands The United States...
Orange arrow How can I claim the offer for newly verified clients?

40382 views
  If you send a deposit in the first 7 days after your profile is verified and you'll be eligible for these special conditions: 1) 25% bonus will be added to the deposit. You can trade it immediately and, once our standard bonus requirements are met, withdraw your bonus as real funds. 2) depo...
Orange arrow Are you regulated?

3017 views
  The answer is yes and if you scroll down to the bottom of any page on our website you will find our license number. If you click here, you will be taken to the official website of our regulatory body. You will be able to find us under the “Regulated service providers” tab, in list &ldqu...
Orange arrow What does the term 'STP' mean?

2003 views
  The STP (or Straight Through Processing) technology requires no dealing desk. All orders are routed to the broker's liquidity providers, and prices are executed at the bid/ask rate provided by liquidity providers. Liquidity providers are hedge funds, big banks, and investors that effectively act as...
Orange arrow Why have you removed the bonus from my balance?

3163 views
  As per the conditions of our bonus programme, the bonus is automatically written off for one of the following reasons: The account reached the margin call (not stop out) level; The initial deposit, or some part of it, has been withdrawn or transferred to another account You didn’t meet t...
Orange arrow What proof of address documents can I use?

3266 views
  To verify your address, you can provide one of the following documents: A utility bill (gas, water, electricity); A bank statement; A medical/house/car insurance statement; A payslip. Please ensure that the document is no older than 6 months and it is in high and readable quality....

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