Support Center > Knowledge Base> Category: Trading platform
Category: Trading platform
26 Articles
Orange arrow How do I get historical data from MT4?

  To get historal data: 1) Open the desired chart2) Select the desired timeframe from the Toolbar3) Disable the "automatic scrolling" button, which is located next to the four chart button on the Toolbar4) Press "Home" button several times until you get the to the period you need. Please see att...
Orange arrow What is your GMT offset?

  Our GMT offset is +2 during winter time. Since we observe daylight saving time, our GMT offset changes during summer time to GMT +3....
Posted in: Trading platform

Orange arrow How to see all available instruments on Metatrader?

  We offer different trading instruments. By default, the Metatrader platform does not display all available currency pairs. There is an easy way of enabling all MT4 currency pairs. To enable all MT4 currency pairs, please log into your platform and go to the Market watch window. Then right-click on...
Posted in: Trading platform

Orange arrow Why is trade disabled on my account?

  The message ‘Trade is disabled’ can be seen due to one of the 4 reasons below: A user has attempted to trade on a weekend (Saturday, Sunday) or outside trading hours for a trading instrument. To check if this is the case, you can find the schedule for each trading instrument on our w...
Orange arrow Why was the candle incorrect on the chart?

  This happens due to the rollover. At this time, most liquidity providers adjust their open positions. In order to do this they stop quoting, and as result liquidity becomes thinner and spreads widen. Usually, the rollover takes around 5 minutes between 23.58-00.03 server time. As a result of the sp...
Posted in: Trading platform

Orange arrow Why do I get the 'login to failed' when I try to sign up for email notifications?

  In order to enable the email notifications on your MetaTrader for your Gmail account, please follow the two steps explained below: 1 - 2-Step Verification must be switched off;To do so you must log in to your Gmail account, go to Sign-In & Security -> Signing in to Google -> Password and ...
Posted in: Trading platform

Orange arrow How can I install an EA (or an indicator) on a Mac.

  Please note that the 'Expert' folder is located in a system (hidden) folder. Please follow the instructions below: 1. With either the desktop or a Finder window as the frontmost application, hold down the option key and select the Go menu (please see the screenshot). 2. The Library folder will be...
Orange arrow Why is crypto trading not available 24/7?

  We are a fully regulated global brokerage firm. We offer Contracts for Difference (CFDs) in crypto. When you trade crypto with us, you don’t actually own the crypto. Crypto CFDs are offered by our liquidity providers (LPs), and we pass them on to our clients like we do with other instrume...
Orange arrow I cannot install the MT4 on MAC. The messages say " can’t be opened because it is from an unidentified developer" and "security preferences allow installation of only apps from the App Store a

  If you try to open an app that is not registered with Apple by an identified developer you get a warning dialog. This doesn’t necessarily mean that something’s wrong with the app. All you need to do is check the guide for running Apps from unidentified developer :
Posted in: Trading platform

Orange arrow Which versions of the MacOS are supported?

  OS X 10.6 Snow Leopard OS X 10.7 Lion OS X 10.8 Mountain Lion OS X 10.9 Mavericks OS X 10.10 Yosemite OS X 10.11 El Capitan OS X 10.12 Sierra OS X 10.13 High Sierra...
Posted in: Trading platform

Orange arrow Why do I keep seeing 'invalid account' / ‘authorization failed’ / ‘unauthorized’ when I try to log into MetaTrader?

  The 'invalid account' / ‘authorization failed’ / ‘unauthorized’messages are prompted by an incorrect password, incorrect MT4 login number or incorrect server selection. Please refer to the email you received when creating your account for this information. We recommend y...
Posted in: Trading platform

Orange arrow How to set or change Investor Password for Mt4 trading account?

  The Investor password can be created from within Backoffice user area and enables the trader to provide login details to another trader or third party service providers so that they can see trade history. Trading is not allowed when the investor password is used. This gives the trader the peace of...
Orange arrow How can I retrieve my MetaTrader password?

  The easiest way to retrieve your password is to locate the email you received, containing your login credentials, when you first opened the account. If you are unable to find that email then you can easily reset your password. This is done by logging into your Backoffice profile area: https://my....
Posted in: Trading platform

Orange arrow How do I download MetaTrader?

  To download MetaTrader 4, please follow this link and select the appropriate operating system: To download MetaTrader 5, please follow this link and select the appropriate operating system:
Posted in: Trading platform

Orange arrow Do you allow Expert Advisors (EAs)?

  We allow our clients to use any EAs, in fact we have a special environment for EA trading. Please check our Expert Advisors section for more information....
Posted in: Trading platform

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