Support Center > Knowledge Base> Category: Trading platform
Category: Trading platform
26 Articles
Orange arrow Why was the candle incorrect on the chart?

1409 views
  This happens due to the rollover. At this time, most liquidity providers adjust their open positions. In order to do this they stop quoting, and as result liquidity becomes thinner and spreads widen. Usually, the rollover takes around 5 minutes between 23.58-00.03 server time. As a result of the sp...
Posted in: Trading platform

Orange arrow Do you permit using the arbitrage strategy?

1630 views
  From our perspective, it doesn't really matter what strategy you or your EA uses. There are no limitations on strategies and we allow all EAs....
Orange arrow How do I get historical data from MT4?

1207 views
  To get historal data: 1) Open the desired chart2) Select the desired timeframe from the Toolbar3) Disable the "automatic scrolling" button, which is located next to the four chart button on the Toolbar4) Press "Home" button several times until you get the to the period you need. Please see att...
Orange arrow What is your GMT offset?

1508 views
  Our GMT offset is +2 during winter time. Since we observe daylight saving time, our GMT offset changes during summer time to GMT +3....
Posted in: Trading platform

Orange arrow How can I install an EA (or an indicator) on a Mac.

858 views
  Please note that the 'Expert' folder is located in a system (hidden) folder. Please follow the instructions below: 1. With either the desktop or a Finder window as the frontmost application, hold down the option key and select the Go menu (please see the screenshot). 2. The Library folder will be...
Orange arrow I cannot install the MT4 on MAC. The messages say "MT4.app can’t be opened because it is from an unidentified developer" and "security preferences allow installation of only apps from the App Store a

2157 views
  If you try to open an app that is not registered with Apple by an identified developer you get a warning dialog. This doesn’t necessarily mean that something’s wrong with the app. All you need to do is check the guide for running Apps from unidentified developer :https://support.apple....
Posted in: Trading platform

Orange arrow Why do I get the 'login to smtp.gmail.com failed' when I try to sign up for email notifications?

1922 views
  In order to enable the email notifications on your MetaTrader for your Gmail account, please follow the two steps explained below: 1 - 2-Step Verification must be switched off;To do so you must log in to your Gmail account, go to Sign-In & Security -> Signing in to Google -> Password and ...
Posted in: Trading platform

Orange arrow How do I place an order in MetaTrader?

637 views
  Please check out our video tutorial on how to place market orders in the MetaTrader 4 platform, if you trade manually. https://www.youtube.com/watch?v=NLARUXmVjxQ...
Posted in: Trading platform

Orange arrow How do I attach a Stop Loss/Take Profit command to my order?

606 views
  Please check out our video tutorial for placing SL/TP orders in MetaTrader. https://www.youtube.com/watch?v=kYsc7L53MXw...
Posted in: Trading platform

Orange arrow How do I place a Pending Order in MetaTrader?

577 views
  Please check out our video tutorial on how to place pending orders in the MetaTrader 4 platform if you trade manually. https://www.youtube.com/watch?v=IlNa0GHkgW0...
Posted in: Trading platform

Orange arrow How do I log into MetaTrader on an Android device?

473 views
  Please check out our video tutorial on how to log into the MetaTrader platform on Android devices. https://www.youtube.com/watch?v=8NmJX7ctto4...
Posted in: Trading platform

Orange arrow How do I log into MetaTrader on an iPad/iPhone?

485 views
  Please check out our video tutorial on how to log into the MetaTrader platform on iPhone/iPad. https://www.youtube.com/watch?v=3hcuPANSNtw...
Posted in: Trading platform

Orange arrow How do I show the ASK line on MetaTrader charts?

770 views
  To show the ASK price on MetaTrader, right-click in the chart area, select properties, go to the common tab and tick the 'Show ask line' box. Or more simply, press the hotkey ctrl+O to open a box, go to the charts tab and check the box "Show ask line". Another option is to hit F8, go to the common...
Posted in: Trading platform

Orange arrow How do I install MetaTrader on my Mac?

746 views
  To download the Mac version of Metatrader programs, please click on the following link: https://en.myfxchoice.com/software/ You must select which version of MetaTrader you'd like to download (MT4 or MT5); select the correct operating system and hit 'download'. Once you have done so, simply run th...
Posted in: Trading platform

Orange arrow Why can't I place an order?

568 views
  Please check you are connected to the trading system and that you are trying to make the trade during trading hours. To check if you're connected to the trading system, look in the bottom right-hand corner of your MetaTrader platform. Your connection status is shown there....
Posted in: Trading platform


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