Support Center > Knowledge Base> Category: Trading platform
Category: Trading platform
27 Articles
Orange arrow Why was the candle incorrect on the chart?

1661 views
  This happens due to the rollover. At this time, most liquidity providers adjust their open positions. In order to do this they stop quoting, and as result liquidity becomes thinner and spreads widen. Usually, the rollover takes around 5 minutes between 23.58-00.03 server time. As a result of the sp...
Posted in: Trading platform

Orange arrow How to see all available instruments on Metatrader?

3331 views
  We offer different trading instruments. By default, the Metatrader platform does not display all available currency pairs. There is an easy way of enabling all MT4 currency pairs. To enable all MT4 currency pairs, please log into your platform and go to the Market watch window. Then right-click on...
Posted in: Trading platform

Orange arrow How do I get historical data from MT4?

1575 views
  To get historal data: 1) Open the desired chart2) Select the desired timeframe from the Toolbar3) Disable the "automatic scrolling" button, which is located next to the four chart button on the Toolbar4) Press "Home" button several times until you get the to the period you need. Please see att...
Orange arrow Do you permit using the arbitrage strategy?

1878 views
  From our perspective, it doesn't really matter what strategy you or your EA uses. There are no limitations on strategies and we allow all EAs....
Orange arrow What is your GMT offset?

1862 views
  Our GMT offset is +2 during winter time. Since we observe daylight saving time, our GMT offset changes during summer time to GMT +3....
Posted in: Trading platform

Orange arrow Why is trade disabled on my account?

12117 views
  The message ‘Trade is disabled’ can be seen due to one of the 4 reasons below: A user has attempted to trade on a weekend (Saturday, Sunday) or outside trading hours for a trading instrument. To check if this is the case, you can find the schedule for each trading instrument on our w...
Orange arrow Why do I get the 'login to smtp.gmail.com failed' when I try to sign up for email notifications?

2710 views
  In order to enable the email notifications on your MetaTrader for your Gmail account, please follow the two steps explained below: 1 - 2-Step Verification must be switched off;To do so you must log in to your Gmail account, go to Sign-In & Security -> Signing in to Google -> Password and ...
Posted in: Trading platform

Orange arrow How can I install an EA (or an indicator) on a Mac.

1086 views
  Please note that the 'Expert' folder is located in a system (hidden) folder. Please follow the instructions below: 1. With either the desktop or a Finder window as the frontmost application, hold down the option key and select the Go menu (please see the screenshot). 2. The Library folder will be...
Orange arrow I cannot install the MT4 on MAC. The messages say "MT4.app can’t be opened because it is from an unidentified developer" and "security preferences allow installation of only apps from the App Store a

3327 views
  If you try to open an app that is not registered with Apple by an identified developer you get a warning dialog. This doesn’t necessarily mean that something’s wrong with the app. All you need to do is check the guide for running Apps from unidentified developer :https://support.apple....
Posted in: Trading platform

Orange arrow Which versions of the MacOS are supported?

640 views
  OS X 10.6 Snow Leopard OS X 10.7 Lion OS X 10.8 Mountain Lion OS X 10.9 Mavericks OS X 10.10 Yosemite OS X 10.11 El Capitan OS X 10.12 Sierra OS X 10.13 High Sierra...
Posted in: Trading platform

Orange arrow Why is crypto trading not available 24/7?

231 views
  We are a fully regulated global brokerage firm. We offer Contracts for Difference (CFDs) in crypto. When you trade crypto with us, you don’t actually own the crypto. Crypto CFDs are offered by our liquidity providers (LPs), and we pass them on to our clients like we do with other instrume...
Orange arrow Why do I keep seeing 'invalid account' / ‘authorization failed’ / ‘unauthorized’ when I try to log into MetaTrader?

3990 views
  The 'invalid account' / ‘authorization failed’ / ‘unauthorized’messages are prompted by an incorrect password, incorrect MT4 login number or incorrect server selection. Please refer to the email you received when creating your account for this information. We recommend y...
Posted in: Trading platform

Orange arrow How to set or change Investor Password for Mt4 trading account?

1694 views
  The Investor password can be created from within Backoffice user area and enables the trader to provide login details to another trader or third party service providers so that they can see trade history. Trading is not allowed when the investor password is used. This gives the trader the peace of...
Orange arrow How can I retrieve my MetaTrader password?

2478 views
  The easiest way to retrieve your password is to locate the email you received, containing your login credentials, when you first opened the account. If you are unable to find that email then you can easily reset your password. This is done by logging into your Backoffice profile area: https://my....
Posted in: Trading platform

Orange arrow Can I see the order book or depth of market in MetaTrader?

1432 views
  Yes, but it is only available to our MetaTrader 5 users....
Posted in: Trading platform


Page: 1 of 2

Risk warning: Forex, spread bets and CFDs are leveraged products. They may not be suitable for you as they carry a high degree of risk to your capital and you can lose more than your initial investment. You should ensure you understand all of the risks.

FXChoice Limited is authorised and regulated by the IFSC (Licence number: 000067/96)

FXChoice Limited registration number: 105,968

© 2020 FXChoice Limited. All rights reserved

Powered by LiveHelpNow Help Desk Software