Support Center > Knowledge Base> Category: Trading platform
Category: Trading platform
27 Articles
Orange arrow Why was the candle incorrect on the chart?

1526 views
  This happens due to the rollover. At this time, most liquidity providers adjust their open positions. In order to do this they stop quoting, and as result liquidity becomes thinner and spreads widen. Usually, the rollover takes around 5 minutes between 23.58-00.03 server time. As a result of the sp...
Posted in: Trading platform

Orange arrow Do you permit using the arbitrage strategy?

1731 views
  From our perspective, it doesn't really matter what strategy you or your EA uses. There are no limitations on strategies and we allow all EAs....
Orange arrow How do I get historical data from MT4?

1349 views
  To get historal data: 1) Open the desired chart2) Select the desired timeframe from the Toolbar3) Disable the "automatic scrolling" button, which is located next to the four chart button on the Toolbar4) Press "Home" button several times until you get the to the period you need. Please see att...
Orange arrow Why is trade disabled on my account?

4794 views
  The message ‘Trade is disabled’ can be seen due to one of the 4 reasons below: A user has attempted to trade on a weekend (Saturday, Sunday) or outside trading hours for a trading instrument. To check if this is the case, you can find the schedule for each trading instrument on our w...
Orange arrow What is your GMT offset?

1662 views
  Our GMT offset is +2 during winter time. Since we observe daylight saving time, our GMT offset changes during summer time to GMT +3....
Posted in: Trading platform

Orange arrow Why do I get the 'login to smtp.gmail.com failed' when I try to sign up for email notifications?

2209 views
  In order to enable the email notifications on your MetaTrader for your Gmail account, please follow the two steps explained below: 1 - 2-Step Verification must be switched off;To do so you must log in to your Gmail account, go to Sign-In & Security -> Signing in to Google -> Password and ...
Posted in: Trading platform

Orange arrow How can I install an EA (or an indicator) on a Mac.

939 views
  Please note that the 'Expert' folder is located in a system (hidden) folder. Please follow the instructions below: 1. With either the desktop or a Finder window as the frontmost application, hold down the option key and select the Go menu (please see the screenshot). 2. The Library folder will be...
Orange arrow I cannot install the MT4 on MAC. The messages say "MT4.app can’t be opened because it is from an unidentified developer" and "security preferences allow installation of only apps from the App Store a

2563 views
  If you try to open an app that is not registered with Apple by an identified developer you get a warning dialog. This doesn’t necessarily mean that something’s wrong with the app. All you need to do is check the guide for running Apps from unidentified developer :https://support.apple....
Posted in: Trading platform

Orange arrow Which versions of the MacOS are supported?

544 views
  OS X 10.6 Snow Leopard OS X 10.7 Lion OS X 10.8 Mountain Lion OS X 10.9 Mavericks OS X 10.10 Yosemite OS X 10.11 El Capitan OS X 10.12 Sierra OS X 10.13 High Sierra...
Posted in: Trading platform

Orange arrow How to see all available instruments on Metatrader?

2634 views
  We offer different trading instruments. By default, the Metatrader platform does not display all available currency pairs. There is an easy way of enabling all MT4 currency pairs. To enable all MT4 currency pairs, please log into your platform and go to the Market watch window. Then right-click on...
Posted in: Trading platform

Orange arrow Can I see the order book or depth of market in MetaTrader?

1297 views
  Yes, but it is only available to our MetaTrader 5 users....
Posted in: Trading platform

Orange arrow Why is the Signals tab unavailable on MetaTrader for Mac?

861 views
  The Signals tab is unavailable for Mac users because we use a software called Wine to run MetaTrader on the Mac OS. This software does not support Internet Explorer, which is the program the Signals service uses....
Posted in: Trading platform

Orange arrow How do I download MetaTrader?

1921 views
  To download MetaTrader 4, please follow this link and select the appropriate operating system: https://en.myfxchoice.com/software/metatrader-4/ To download MetaTrader 5, please follow this link and select the appropriate operating system: https://en.myfxchoice.com/software/metatrader-5/...
Posted in: Trading platform

Orange arrow Do you allow Expert Advisors (EAs)?

1684 views
  We allow our clients to use any EAs, in fact we have a special environment for EA trading. Please check our Expert Advisors section for more information....
Posted in: Trading platform

Orange arrow How do I place an order in MetaTrader?

694 views
  Please check out our video tutorial on how to place market orders in the MetaTrader 4 platform, if you trade manually. https://www.youtube.com/watch?v=NLARUXmVjxQ...
Posted in: Trading platform


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