Support Center > Knowledge Base> Category: Trading platform
Category: Trading platform
27 Articles
Orange arrow Do you permit using the arbitrage strategy?

  From our perspective, it doesn't really matter what strategy you or your EA uses. There are no limitations on strategies and we allow all EAs....
Orange arrow What is your GMT offset?

  Our GMT offset is +2 during winter time. Since we observe daylight saving time, our GMT offset changes during summer time to GMT +3....
Posted in: Trading platform

Orange arrow How can I install an EA (or an indicator) on a Mac.

  Please note that the 'Expert' folder is located in a system (hidden) folder. Please follow the instructions below: 1. With either the desktop or a Finder window as the frontmost application, hold down the option key and select the Go menu (please see the screenshot). 2. The Library folder will be...
Orange arrow Why MT4 shows the message “Trade is disabled”?

  This message can be seen if a user attempts to trade on weekends (Saturday, Sunday). In addition, there are possible restraints for trading according to the specifics of the trading sessions timetable for a particular financial instrument. To check to see if this may be the case, you can find a sch...
Posted in: Trading platform

Orange arrow How do I get historical data from MT4?

  To get historal data: 1) Open the desired chart2) Select the desired timeframe from the Toolbar3) Disable the "automatic scrolling" button, which is located next to the four chart button on the Toolbar4) Press "Home" button several times until you get the to the period you need. Please see att...
Orange arrow Why was the candle incorrect on the chart?

  This happens due to the rollover. At this time, most liquidity providers adjust their open positions. In order to do this they stop quoting, and as result liquidity becomes thinner and spreads widen. Usually, the rollover takes around 5 minutes between 23.58-00.03 server time. As a result of the sp...
Posted in: Trading platform

Orange arrow How do I download MetaTrader?

  To download MetaTrader 4, please follow this link and select the appropriate operating system: To download MetaTrader 5, please follow this link and select the appropriate operating system:
Posted in: Trading platform

Orange arrow Do you allow Expert Advisors (EAs)?

  We allow our clients to use any EAs, in fact we have a special environment for EA trading. Please check our Expert Advisors section for more information....
Posted in: Trading platform

Orange arrow What is Investor password and how it works on Mt4/5?

  The Investor password is used to give a third party (investor) access to an account to evaluate trading strategy/check performance and see trade history. Trading is not allowed when the investor password is used. This gives the trader the peace of mind that anyone that has access through this pass...
Orange arrow How to set or change Investor Password for Mt4 trading account?

  The Investor password can be created from within Backoffice user area and enables the trader to provide login details to another trader or third party service providers so that they can see trade history. To set or change Investor password, log into Backoffice profile, go to Accounts section, choo...
Orange arrow I cannot install the MT4 on MAC. The messages say " can’t be opened because it is from an unidentified developer" and "security preferences allow installation of only apps from the App Store a

  If you try to open an app that is not registered with Apple by an identified developer you get a warning dialog. This doesn’t necessarily mean that something’s wrong with the app. All you need to do is check the guide for running Apps from unidentified developer :
Posted in: Trading platform

Orange arrow Which versions of the MacOS are supported?

  OS X 10.6 Snow Leopard OS X 10.7 Lion OS X 10.8 Mountain Lion OS X 10.9 Mavericks OS X 10.10 Yosemite OS X 10.11 El Capitan OS X 10.12 Sierra OS X 10.13 High Sierra...
Posted in: Trading platform

Orange arrow How to see all available instruments on Metatrader?

  We offer different trading instruments. By default, the Metatrader platform does not display all available currency pairs. There is an easy way of enabling all MT4 currency pairs. To enable all MT4 currency pairs, please log into your platform and go to the Market watch window. Then right-click on...
Posted in: Trading platform

Orange arrow Can I see the order book or depth of market in MetaTrader?

  Yes, but it is only available to our MetaTrader 5 users....
Posted in: Trading platform

Orange arrow Why is the Signals tab unavailable on MetaTrader for Mac?

  The Signals tab is unavailable for Mac users because we use a software called Wine to run MetaTrader on the Mac OS. This software does not support Internet Explorer, which is the program the Signals service uses....
Posted in: Trading platform

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