Support Center > Knowledge Base> Category: Backoffice
Category: Backoffice
4 Articles
Orange arrow How can I claim the offer for newly verified clients?

  If you send a deposit in the first 7 days after your profile is verified and you'll be eligible for these special conditions: 1) 25% bonus will be added to the deposit. You can trade it immediately and, once our standard bonus requirements are met, withdraw your bonus as real funds. 2) depo...
Orange arrow When I enter the Google Authenticator code when logging into Backoffice, why do I get an error that the code is not correct?

  If Google Authenticator codes aren’t working, this might be because the time on your Google Authenticator app is not synced correctly. To make sure that you have the correct time, please follow the steps below. For Android devices: Go to the main menu on the Google Authenticator ap...
Orange arrow May I manage my email subscriptions?

  Yes, you definitely can customize the information you wish to receive from FXChoice. Simply select from the list within your Backoffice user profile under Profile section and choose Subscriptions....
Orange arrow What is the KYC section in Backoffice? Do I need to answer all of these questions?

  KYC stands for Know Your Customer. It is the process we use to establish the identity of our clients. The term is also used to refer to banking and anti-money laundering regulations. We only ask clients depositing/withdrawing more than USD 50,000 (via wire transfer) to fill in this form to meet...

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