Support Center > Knowledge Base> Category: Withdrawals/Deposits
Category: Withdrawals/Deposits
48 Articles
Orange arrow How do I withdraw my funds to an external Bitcoin account?

  Please create a Bitcoin address on the coinbase website.Find out more how to create a Bitcoin address here: Furthermore, you will need to submit an ordinary Bitcoin withdrawal request in your Backoffice profile, putting the generated bitcoin address in the appropriate field....
Orange arrow Why can I see Visa as a deposit option, but then not be able to select it?

  The availability of deposit and withdrawal methods varies from one country to another and credit/debit cards payments are not available to citizens of all countries. Please check the Deposit page from within your Backoffice as to which payment options are available for your country of residence....
Orange arrow Why hasn't all of my deposit gone into my trading account?

  If you are depositing funds by one of the eWallets (electronic wallets) or credit/debit card, your payment is automatically deducted the fees and then the net amount is credited to your account. As a merchant, we have to pay for the services provided by payment processors. The same with withdrawal...
Orange arrow How much can I deposit by card?

  Well, that all depends on the size and frequency of your deposits. We have a rolling deposit system, which we'll try to explain as simply as possible. Within any 30-day period (which starts from your first deposit) you can deposit a maximum of $10,000 by card with three deposits per day. Let's tak...
Orange arrow Why can't I use my US/Canadian bank card?

  Deposits by credit/debit card are temporarily unavailable for US/Canada residents. We will keep you abreast of developments and will notify you when the service becomes available again. You can still fund your account by using for example UPayCard, ePayments, Vload, or cryptocurrencies. Bitcoins ...
Orange arrow Why is my US card not working for deposits?

  Deposits by credit/debit card are temporarily unavailable for US residents. We will keep you abreast of developments and will notify you when the service becomes available again. You can still fund your account by UPayCard, VLoad, ePayments, or cryptocurrencies as BTC, ETH, XRP and so on. Bitcoins ...
Orange arrow What is the minimum I can deposit?

  If you use wire transfer, the initial minimum deposit for all accounts is 3000 USD or equivalent in another currency. If you use other deposit methods, the initial minimum deposit for all accounts is 100 USD or equivalent in another currency....
Orange arrow Is there a limit on how much I can deposit?

  There is no limit on how much you can deposit for most deposit methods. However, we do have a limit for these methods: Card deposit: 1. Three deposits per day. 2. Monthly limit — $10,000 (or equivalent in another currency) Wire transfer deposit: Minimum deposit is 3000 USD or more...
Orange arrow How do I make a deposit?

  Once your account is validated, log into your Backoffice profile page: and go to Deposit section. Choose one of available funding methods and follow the on-screen instructions....
Orange arrow What is an FXChoice electronic wallet?

  An FXChoice Wallet is a great option for those who wish to have complete control over their funds. You can use your personal Wallet to make transactions to and from any of the accounts you have with us (make a transfer/deposit or withdrawal). This is not a trading account and is only for holding yo...
Orange arrow Is there a time limit on credit/debit card verification?

  No, there is no time limit. If you are not able to see the code right away after adding your card in Backoffice, you may return and finish this procedure later when you know the code....
Orange arrow What is ePayments and how do I use it?

  ePayments is a secure electronic wallet for online payments. It works in pretty much the same way as all electronic wallets do. If you have previously used one, you won’t have any problems using ePayments. Paying via ePayments is extremely quick, easy and efficient. All you need to do is to r...
Orange arrow What is my ePayments "Payment Password" and where do I find it?

  The "Payment Password" is created by a client while registering for an account in the ePayment system ( The "Payment Password" is a secret 6-digit (from 0 to 9) code which is set by the user in their profile under "Settings" > "Security" > "Payment password". This ...
Orange arrow How long do withdrawals take?

  All withdrawal requests are processed within 24 hours from Monday through Friday. Once your withdrawal request has been processed at our end, it will depend on your payment system when you get your money. For example, credit/debit card refunds normally take 48 hours; however, it may take up to 10 ...
Orange arrow Can I withdraw funds by bank transfer if I deposited by Bitcoin (and vice versa)?

  For security reasons you should use the same withdrawal method you initially used to deposit the funds....

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