Support Center > Knowledge Base> Category: Withdrawals/Deposits
Category: Withdrawals/Deposits
41 Articles
Orange arrow Is there a time limit on credit/debit card verification?

  No, there is no time limit. If you are not able to see the code right away after adding your card in Backoffice, you may return and finish this procedure later when you know the code....
Orange arrow How do I withdraw my funds to an external Bitcoin account?

  Please create a Bitcoin address on the coinbase website.Find out more how to create a Bitcoin address here: Furthermore, you will need to submit an ordinary Bitcoin withdrawal request in your Backoffice profile, putting the generated bitcoin address in the appropriate field....
Orange arrow What is my ePayments "Payment Password" and where do I find it?

  The "Payment Password" is created by a client while registering for an account in the ePayment system ( The "Payment Password" is a secret 6-digit (from 0 to 9) code which is set by the user in their profile under "Settings" > "Security" > "Payment password". This ...
Orange arrow Why is my US card not working for deposits?

  Deposits by credit/debit card are temporarily unavailable for US residents. We will keep you abreast of developments and will notify you when the service becomes available again. You can still fund your account by wire transfer, bitcoin or ePayments. Bitcoins can be easily purchased with cards at w...
Orange arrow Is there a limit on how much I can deposit?

  There is no limit on how much you can deposit. However, we do have a limit for card deposits: 1. Three deposits per day. 2. Monthly limit — $10,000 (or equivalent in another currency)...
Orange arrow What is your intermediary bank for USD payment?

  Intermediary banks are third-party banks that coordinate with beneficiary banks to facilitate international fund transfers and transaction settlements. If your bank is able to wire internationally, they should know which intermediary bank they will use. Here is a list of intermediary banks; howeve...
Orange arrow How do I make a deposit?

  Once your account is validated, log into your Backoffice profile page: and go to Deposit section. Choose one of available funding methods and follow the on-screen instructions....
Orange arrow What is an FXChoice electronic wallet?

  An FXChoice Wallet is a great option for those who wish to have complete control over their funds. You can use your personal Wallet to make transactions to and from any of the accounts you have with us (make a transfer/deposit or withdrawal). This is not a trading account and is only for holding yo...
Orange arrow What is ePayments and how do I use it?

  ePayments is a secure electronic wallet for online payments. It works in pretty much the same way as all electronic wallets do. If you have previously used one, you won’t have any problems using ePayments. Paying via ePayments is extremely quick, easy and efficient. All you need to do is to r...
Orange arrow Can I withdraw funds by bank transfer if I deposited by Bitcoin (and vice versa)?

  For security reasons you should use the same withdrawal method you initially used to deposit the funds....
Orange arrow How long do withdrawals take?

  Withdrawals are usually processed within 24hrs, unless there is an issue with the information you submitted. Once the request has been processed, it can take 3 - 5 business days for the funds to show up in your bank account if you use a wire transfer, and about 5-8 business days if your request was...
Orange arrow How do I transfer funds from my Bit wallet to my USD account?

  Simply execute an internal transfer from your Wallet to your trading account within your Backoffice. Go to the ‘Withdrawal’ section, select 'BTC inner transfers'. Fill in the transfer form and follow the on-screen instructions to complete the procedure....
Orange arrow How much can I deposit by card?

  Well, that all depends on the size and frequency of your deposits. We have a rolling deposit system, which we'll try to explain as simply as possible. Within any 30-day period (which starts from your first deposit) you can deposit a maximum of $10,000 by card with three deposits per day. Let's tak...
Orange arrow What is the minimum I can deposit?

  The initial minimum deposit (except for wire transfer deposits) for all accounts is 100 USD or equivalent in another currency. The initial minimum deposit for wire transfers is 1000 USD / 1000 EUR / 1000 GBP / 1500 CAD....
Orange arrow What is IBAN and Swift provided upon submitting a deposit request?

  The IBAN (International Bank Account Number) is an international standard for the identification of account numbers. The SWIFT/BIC (Bank Identifier Code) is an international standard for the identification of banks. Banks in Europe use IBAN numbers and SWIFT codes, which are the equivalents to acc...

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