Support Center > Knowledge Base> Category: Withdrawals/Deposits
Category: Withdrawals/Deposits
58 Articles
Orange arrow Is there a limit on how much I can deposit?

  There is no limit on how much you can deposit for most deposit methods. However, we do have a limit for these methods: Card deposit: 1. Three deposits per day. 2. Monthly limit — $10,000 (or equivalent in another currency) Wire transfer deposit: Minimum deposit is 3000 USD or more...
Orange arrow Why hasn't all of my deposit gone into my trading account?

  If you are depositing funds by one of the eWallets (electronic wallets) or credit/debit card, your payment is automatically deducted the fees and then the net amount is credited to your account. As a merchant, we have to pay for the services provided by payment processors. The same with withdrawal...
Orange arrow How much can I deposit by card?

  Well, that all depends on the size and frequency of your deposits. We have a rolling deposit system, which we'll try to explain as simply as possible. Within any 30-day period (which starts from your first deposit) you can deposit a maximum of $10,000 by card with three deposits per day. Let's tak...
Orange arrow What is minimum deposit/withdrawal amount for altcoins (LTC, ETH, BCH, XRP, and USDT)?

  Minimum deposit amount: 0.01 Litecoin Photon 0.01 Ethereum Szabo 0.01 Bit Cash 1 XRP and maximum 770000 XRP 1 USDT and maximum 1000000 USDT Minimum withdrawal amount: For LTC, ETH, BCH and XRP minimum amount is equivalent to USD 10 (at the current rate) For USDT - the minimum amount is 5...
Orange arrow How do I withdraw my funds to an external Bitcoin account?

  If you do not have Bitcoin address yet, you can create and get one with any Bitcoin's provider service. For example: Coinbase or Bitstamp Furthermore, you will need to submit an ordinary Bitcoin withdrawal request in your Backoffice profile, putting the generated bitcoin address in the appropriate...
Orange arrow How can I withdraw funds as a US resident?

  According to company policy, you can only withdraw funds in the same way you initially funded your account. However, if your initial deposit method has been suspended (e.g. UPayCard), you can request to have other withdrawal methods enabled for you. All payment options that you see in the Depos...
Orange arrow Why is my US/Canadian card not working for deposits?

  Deposits by credit/debit card are temporarily unavailable for US/Canadian residents. We will keep you abreast of developments and will notify you when the service becomes available again. You can still fund your account by Wire Transfer, VLoad, or cryptocurrencies as BTC, ETH, XRP and so on. Bitcoi...
Orange arrow What is your intermediary bank for wire transfer?

  Intermediary banks are third-party banks that coordinate with beneficiary banks to facilitate international fund transfers and transaction settlements. If your bank is able to wire internationally, they should know which intermediary bank they will use. Here is a list of intermediary banks; however...
Orange arrow What is the minimum I can deposit?

  If you use wire transfer, the initial minimum deposit for all accounts is 3000 EUR or equivalent in another currency. If you use other deposit methods, the initial minimum deposit for all accounts is 100 USD or equivalent in another currency....
Orange arrow How do I make a deposit?

  Once your account is validated, log into your Backoffice profile page: and go to Deposit section. Choose one of available funding methods and follow the on-screen instructions....
Orange arrow What is an FXChoice electronic wallet?

  An FXChoice Wallet is a great option for those who wish to have complete control over their funds. You can use your personal Wallet to make transactions to and from any of the accounts you have with us (make a transfer/deposit or withdrawal). This is not a trading account and is only for holding yo...
Orange arrow Is there a time limit on credit/debit card verification?

  No, there is no time limit. If you are not able to see the code right away after adding your card in Backoffice, you may return and finish this procedure later when you know the code....
Orange arrow How to deposit and withdraw via VLoad?

  What is VLoad? VLOAD is a cash-voucher you can use to pay for online orders. It is a fast, easy and secure payment tool for online payments. Limited offer: deposit with 0% fees from VLoad into your trading account. Unlimited amounts and number of transactions. Available until further notice. ...
Orange arrow How long do withdrawals take?

  All withdrawal requests are processed within 24 hours from Monday through Friday. Once your withdrawal request has been processed at our end, it will depend on your payment system when you get your money. For example, credit/debit card refunds normally take 48 hours; however, it may take up to 10 ...
Orange arrow Can I withdraw funds by bank transfer if I deposited by Bitcoin (and vice versa)?

  For security reasons you should use the same withdrawal method you initially used to deposit the funds....

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