Support Center > Knowledge Base> Category: Trading conditions & Execution rules
Category: Trading conditions & Execution rules
16 Articles
Orange arrow Do you have any restrictions on scalping?

  We have no restrictions on scalping....
Orange arrow What is the daily commission for swap free accounts

  For trades where the swaps are normally positive (for instance, Buy on USDCHF) the commission would be zero, and for those trades where Swaps are negative (Buy on EURUSD or Sell on AUDUSD etc.) the commission will be 75% of the swap, i.e.: 0.75*swap....
Orange arrow How do you calculate ECN commission?

  Please note that the calculation of the ECN commission is based upon the volume in USD. All trades on ECN accounts are subject to a commission of 3.5 USD per notional trading amount of 100,000 USD. In other words the total amount of commission for a round-turn lot will be 7 USD. EXAMPLE 1. Let&rsq...
Orange arrow Why is trade disabled on my account?

  The message ‘Trade is disabled’ can be seen due to one of the 4 reasons below: A user has attempted to trade on a weekend (Saturday, Sunday) or outside trading hours for a trading instrument. To check if this is the case, you can find the schedule for each trading instrument on our w...
Orange arrow Why is crypto trading not available 24/7?

  We are a fully regulated global brokerage firm. We offer Contracts for Difference (CFDs) in crypto. When you trade crypto with us, you don’t actually own the crypto. Crypto CFDs are offered by our liquidity providers (LPs), and we pass them on to our clients like we do with other instrume...
Orange arrow When exactly is the rollover/swap fees charged?

  The rollover/swap fees are charged/credited at 23:59-00:00 (server time) from Monday to Friday. Note: the rollover charge on a Wednesday evening will be three times the value indicated in the table. Please note that in the summer our server time is GMT+3 and in the winter GMT+2....
Orange arrow Do you offer binary options for trading?

  No, we are not a binary options broker....
Orange arrow How to set or change Investor Password for Mt4 trading account?

  The Investor password can be created from within Backoffice user area and enables the trader to provide login details to another trader or third party service providers so that they can see trade history. Trading is not allowed when the investor password is used. This gives the trader the peace of...
Orange arrow Why was the SL triggered on my sell order when the price didn't seem to reach the level?

  This is a very common question and 9 times out of 10, this is the reason why traders make this mistake: All sell orders are opened at the BID price and closed at the ASK price. Normally when a trader raises this dispute with us, it is because they are looking at the BID price in MetaTrader, which ...
Orange arrow What are the trading/support hours and can I place orders outside trading hours?

  We are open 24/5 and ready to assist you, from Sunday at 00:00 until Friday 00:00 server time (GMT+2 and GMT+3 during the summer time). The MT4/5 trading hours for most instruments are during the mentioned hours above, some with daily breaks. For detailed information on trading hours per instru...
Orange arrow How do I calculate swap fees?

  Swap is the fee charged for holding a position open overnight. It refers to the interest rate difference between the two traded currencies and is determined according to whether your position is long or short. Swaps are calculated and applied on every trading night. On Wednesday night swaps are cha...
Orange arrow Do you offer negative balance protection?

  Using a lot of leverage has an inherent risk of losing more money than was initially deposited into a trading account. This can result in a negative balance, but fear not, we are not going to send collections agencies after you or engage in any legal actions to recover our money. We operate with a...
Orange arrow How many open orders or pending orders can I have on the same Symbol/Pair at any given time?

  There is no limit as such for one particular currency pair. However, we do have a maximum of 300 orders (open and pending) for each of your accounts at any given time....
Orange arrow When I try to withdraw funds, why does it say I have zero funds available for withdrawal?

  It is very likely you have an open position preventing this from happening. Please keep in mind that the margin necessary to maintain an open position reduces the amount of funds available for withdrawal. Please check the "Free Margin" on your MetaTrader platform to see how much is available for w...
Orange arrow Why do spreads widen significantly at certain times?

  This could be for a number of reasons: the market opening or closing, rollover time, macroeconomic event releases, public speeches by significant global leaders, pre and post-holiday periods and long weekends. All these things affect liquidity and cause spreads to widen. We don't interfere with liq...

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