How do you know it was me who submitted a withdrawal request?

Once a withdrawal request has been created in our system, we will contact you to ensure you submitted this request, before we process [...]

Are my transactions safe?

We ensure that all transactions are processed safely, securely and reliably, first and foremost by utilising advanced encryption technology that guarantees your privacy and security. All communication is encrypted using SSL technology (Secure Socket Layer). Passwords are encoded, and we strongly recommend you keep your password secret. All personal information is completely confidential, and we [...]

In which currencies can I open my account?

Accounts can be opened in USD, EUR, GBP, CHF, AUD, CAD, Gold, Bitcoin, Bitcoin Cash, Litecoin, Ethereum, USDC, Dogecoin and XRP. Important notice: To avoid any unexpected charges and fees, we recommend that you primarily deposit and withdraw funds into and out of your account in the same currency, as your trading [...]

Do you charge any withdrawal fees?

Considering that certain stages of the depositing/withdrawal process involve manual labour, some of the withdrawal options we offer involve a small fee. Please visit our Deposit and Withdrawal section to get more info on withdrawal [...]

I have deposited more than was credited to my account, why is that?

If you are depositing funds by one of the eWallets (electronic wallets) or a credit/debit card, your payment is automatically reduced by the amount of fees and net amount is then credited to your account. As a merchant we have to pay for the services provided by payment processors. As with withdrawals, we pass these fees on to our clients. We don’t charge anything [...]